Store Policies


Saddle Up, Inc. offers customers to take up to 3 saddles, for a 2-3 day trial period. Under special arrangements we can allow more than 3 saddles &/or a longer trial, special arrangements need to be approved by owner or manager on duty. All saddles returned late, without prior arrangements or a phone call to extend, will be charged a $5 dollar a day late fee. If saddles are returned with damage or not returned within 7 days past due date they will be considered sold to customer and the credit card on file will be charged accordingly. Saddles are to be returned in the same condition as when they left, from the time the saddle goes out on trial and until the time it is returned to Saddle Up, Inc. the saddle(s) are fully the customer’s responsibility.



If your bought a saddle from us and it isn't working out hear's the deal...... Saddle Up will accept the saddle back within 7 days of the date of purchase for an exchange. A refund can also be given up to 7 days, but please note a 5% fee will be deducted to cover our administrative costs. If the 7 day period has passed yet it has not been longer that 30 days, we can put the saddle on consignment or apply towards a trade; less 30% (given there is not extensive wear).



Saddles purchased from Saddle Up over the internet & shipped to purchaser may be returned within 7 days form the delivery date of purchase. A refund will be given on returned saddles but refund will not include original shipping costs & please note a 5% restocking fee of the total purchase price will be deducted to cover our administrative costs. Saddles must be received back in the same condition as when they were shipped to you. A refund will not be issued until we receive the saddle back & Saddle Up can verify condition is the same. Shipping to return the saddle will not be paid by Saddle Up, the shipping cost to return the saddle will be the sole responsibility of the purchaser.  



Saddle Up requires 1/2 down to begin a layaway plan & the balance to be paid with in 60 days. If the layaway is canceled for any reason, we will charge a non-refundable re-stocking fee of 25% of the total purchase price & any remaining balance owed will be issued in store credit. If for any reason the balance is not paid in full within the 60 day time frame, we can extend an additional 30 days, each 30 day extension will be charged a $50.00 extension fee.